Shipping policy

Shipping & Fulfillment Policy

Thank you for shopping with Anchored Grace Co. Most of our products are made to order, so please review the following information regarding production, shipping, local delivery, and pickup.

Production Time

Our standard production turnaround is approximately 7–10 business days, unless otherwise stated on the product listing, invoice, or during the custom-order process.

Production time begins once:

Payment has been received in full;
All required order and personalization information has been received; and
Any required custom design proof has been approved.

Business days do not include weekends or holidays.

Production time and shipping time are separate. The 7–10 business-day production estimate does not include the time your package spends in transit with the shipping carrier.

Custom Orders & Proof Approval

Orders requiring a custom design proof may be placed on hold until the customer provides approval.

Delays in responding to proof requests, questions, or requests for missing order information may extend the estimated completion date.

Materials for custom and made-to-order products are generally purchased after payment is received.

Shipping

Shipping options and applicable rates will be displayed at checkout when available.

Once production is complete, customers who selected shipping will receive a shipping confirmation and available tracking information.

Carrier delivery dates are estimates and are separate from Anchored Grace Co.’s production timeframe.

Please allow time for both:

Production: approximately 7–10 business days
+
Carrier transit time

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible at hello@anchoredgrace.co. Address changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Carrier Delays

Once an order has been transferred to the shipping carrier, circumstances such as weather, carrier disruptions, peak-season volume, or other events outside our reasonable control may affect delivery.

We will assist customers with shipping concerns when reasonably possible, but carrier delays do not automatically qualify an order for a refund.

Lost or Damaged Packages

If tracking indicates an unusual delay, loss, or delivery issue, please contact us at hello@anchoredgrace.co with your order number.

If your order arrives damaged, please contact us as soon as possible and include clear photographs of the packaging and affected item so we can review the issue.

Local Pickup

When Local Pickup is available and selected at checkout, please wait until you receive confirmation that your order is ready before attempting pickup.

The standard 7–10 business-day production timeframe still applies to local pickup orders unless otherwise communicated.

Pickup instructions will be provided directly to the customer when the order is ready.

For privacy and security, pickup location details may be provided only to customers with confirmed pickup orders.

Local Delivery

When available, Local Delivery may be offered to eligible addresses within our designated delivery area. Any applicable delivery charge will be displayed at checkout.

The standard production timeframe still applies. Once your order is ready, we will provide applicable delivery updates or contact you if coordination is required.

Customers are responsible for providing accurate delivery and contact information.

Requested Dates & Rush Orders

If you need an order by a particular event or date, please communicate the requested date before placing the order or paying a custom invoice.

Providing a requested date does not guarantee completion by that date. We will let you know whether the requested timeframe can reasonably be accommodated.

Rush service, when available, may require an additional fee.

Supplier & Material Delays

Because many Anchored Grace Co. products are made to order, availability of garments, colors, sizes, transfers, and other materials may occasionally affect production.

If a significant availability issue affects your order, we will contact you regarding available options.