Refund policy

Anchored Grace Co. Return & Refund Policy

At Anchored Grace Co., many of our items are made to order specifically for you. Please review your order details, including size, color, personalization, and shipping information, carefully before completing your purchase.

Returns

Eligible non-custom items may be returned within 14 days of delivery. To be eligible for a return, the item must be unworn, unused, unwashed, and in its original condition.

Customers are responsible for return shipping costs unless the return is due to an error by Anchored Grace Co. Original shipping charges are non-refundable.

A return must be requested and approved before an item is sent back. Items returned without prior approval may not be accepted.

Custom & Personalized Items

Custom, personalized, and specially made items are final sale and are not eligible for return or exchange due to change of mind, incorrect size selection, color preference, spelling or information submitted incorrectly by the customer, or other customer-requested specifications.

For designs requiring customer approval, please review your proof carefully. Once a design proof has been approved, Anchored Grace Co. is not responsible for errors that were visible in the approved proof.

This does not apply when Anchored Grace Co. makes an error in fulfilling the approved order or when an item arrives damaged or defective.

Cancellations

Eligible orders may be canceled through Shopify within 1 hour of purchase.

After the cancellation window has passed, cancellations are not guaranteed. Because our products are primarily made to order, materials may be purchased and production preparations may begin specifically for your order after payment is received.

Once materials have been ordered, customization has begun, a custom design has been approved, or production has started, the order may no longer be canceled.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive an item that does not match your confirmed order, contact us as soon as possible at hello@anchoredgrace.co.

Please include your order number, a description of the issue, and clear photos when applicable.

If Anchored Grace Co. determines that we made an error or the item arrived damaged or defective, we will work with you on an appropriate resolution, which may include replacement, correction, store credit, or refund depending on the circumstances.

Sizing

Customers are responsible for reviewing available size information before ordering. Because garment brands and styles may fit differently, selecting an incorrect size does not qualify a custom or personalized item for return or exchange.

Eligible non-custom items must otherwise meet our return requirements.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.

Please allow your bank or credit card provider additional processing time after a refund has been issued.

Shipping charges are non-refundable unless the refund results from an error by Anchored Grace Co.

Final Sale Items

Custom and personalized products, clearance or specifically marked final-sale products, gift cards, and any other products identified as final sale at the time of purchase cannot be returned or exchanged, except where required by law or when there is a verified fulfillment issue attributable to Anchored Grace Co.

Questions

For questions regarding returns, cancellations, or an issue with your order, contact us at hello@anchoredgrace.co.